SELF REPAIR SOLUTIONS
WHAT IS CUSTOMER SERVICE ADVISOR?
Pattison Agriculture supports a customer’s right to safely maintain, diagnose and repair their own equipment. Customer Service ADVISOR™ is a diagnostic and informational tool that customers can purchase to view schematics, diagnostic code definitions and other information to guide them in making their own repairs.
Pattison Agriculture and John Deere do not support the right to modify embedded software due to risks associated with the safe operation of equipment, emissions compliance, and engine performance.
John Deere Customer Service Advisor is a digital database of operator and technical manuals! With the Customer Service Advisor license, users can access information online or leverage a downloaded application to connect directly to equipment for diagnostics. With the subscription, you can gain access to:
- Ongoing updates to maintenance and repair information
- Electronic format making navigation and searching manuals quick and efficient
- Electronic Data Link (EDL) allowing connectivity with machines
- Training and support from Pattison Ag
FEATURES:
| Feature | Customer Capability |
|---|---|
| Machine diagnostic Connectivity with EDL | Yes |
| Clear Latched Aftertreatment DTCs* | Yes |
| Access Service ADVISOR Online | Yes |
| Reprogram Machine Controllers | No |
| View DTAC solutions/submit DTAC cases | No |
| Utilize Service Advisor Remote | No |
| Submit Service Advisor Report Card | No |
WHO IS BEST SUITED FOR CUSTOMER SERVICE ADVISOR?
IS THERE A COST TO CUSTOMER SERVICE ADVISOR?
Yes, an initial cost is associated that involves tooling, software subscriptions, training and technical support from the Connected Support Team at Pattison Ag. Yearly subscription costs follow that include software updates and technical support.
| Farms & Businesses that: |
|---|
| Perform their own repairs. |
| Have skilled mechanics trained to use electronic diagnostic tools. |
| Require regular access to electronic and diagnostic information. |
| Possess and are familiar with a MyJohnDeere account (requirement at purchase). |
| If you are considering Customer Service Advisor, here are questions to consider: |
|---|
| Do you perform the majority of your own equipment repairs? |
| Are your technicians skilled enough to utilize an electronic diagnostic tool? |
| How often do you need to access technical or diagnostic information? |
| Does customer service advisor fit your needs? |
REQUIREMENTS:
-
It is the responsibility of the customer to own or purchase a computer with the following requirements in order to successfully utilize Customer Service ADVISOR
Laptop hardware Requirements (offline & connectivity)
Operating System minimum: Microsoft Windows 8.1 or Windows 10
-
Recommended (Minimum)
Service Advisor Configuration Memory OS Install Processor Manuals & online information 8GB 64 Bit Core i5 Offline with machine connectivity 8GB 64 Bit Core i5 Online with machine connectivity 8GB 64 Bit Core i5
254 GB Available space for Customer Service ADVISOR Ag & Turf
Internet capabilities, wireless preferred
2 USB 2.0 (USB 3.0 recommended)
Google Chrome or Windows Edge Internet Browser
Optional: Bluetooth with WIDCOMM drivers (optional for EDL connection)
Customer will require an active MyJohnDeere account
ADDITIONAL INFORMATION ON CUSTOMER SELF REPAIR SOLUTIONS:
Technical Manuals
If a subscription to Customer Service Advisor is not the right solution, you may be interested in the purchase of technical manuals! These manuals can be purchased through the Pattison Agriculture Parts Department!
Specialty Tooling:
Specialty tools required for repairs can be purchased through the Pattison Agriculture Service Department!
REQUEST MORE INFORMATION:
For more information regarding Customer Service Advisor and costing, please fill out the form below to learn about the next steps with Pattison Ag!